All staff at Bay Urology strongly believe in the rights of patients.

These include:

• the right to be treated with respect

• the right to be fully informed

• the right to privacy

• the right to dignity and independence

• the right to freedom from discrimination or coercion

• the right to make an informed choice and give informed consent

• the right to support

• the right to complain

In order to keep our standards high, Bay Urology undergoes voluntary audits by Health Audit NZ, one of the very few practices in the country to do so.

Assessment of our compliance with the Health and Disability Code and Act, the Health Information Privacy Code, and the Health and Safety at Work Act is part of that audit.